Shopping Basket

0 items in your basket -- (Click to Checkout)

Packing Machinery and Bulk Storage
Meat Processing
Weighing and Labelling
Utility Washing

Conditions of Use

This site is owned and operated by Provac Food Machinery Ltd ("the company", "we" or "us") .Registered Company No 3900522 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our contact centre at Provac Food Machinery Ltd, Unit 3, Oakney Wood Court, Selby Business Park, Selby, North Yorkshire, YO8 8FN.


All transactions entered into are contractually subject to our terms and conditions. The act of using our website and of ordering or purchasing any product or service from Provac Food Machinery will be considered to be acknowledgement and acceptance of these terms and conditions.


Every effort is made to keep our advertised prices accurate; however, due to constantly changing circumstances, we reserve the right to amend or correct prices at any time and without notification.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

All prices quoted are subject to VAT at the current rate

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. An alternative product may be offered or a full refund will be given where you have already paid for the goods.



All purchase orders will be acknowledged by email, fax or post, as is appropriate. Order confirmation will be made when payment in full has been confirmed or terms agreed in writing, and an approximate delivery date can be given.


No changes or cancellations of orders will be accepted unless agreed in writing.

In the first instance, call or email us. If no action has been taken and it is possible to change or cancel the order without incurring costs this will be done FOC. If action has been taken or specific items have been ordered to fulfil the buyers purchase order, charges will apply as detailed in the item marked ‘Unwanted goods / wrongly ordered’ in the returns policy section of these terms and conditions.


Payment can be made via credit/debit card, cheque, cash or Bacs

Terms of payment will be stated on the invoice. Pro forma invoices must be paid in full, with cleared funds before the goods or services are dispatched.

Payments made by credit card will be subject to a surcharge of 2.5%.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£). Fraud checks are conducted on all our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed. If, within 7 days of sending a written final demand, the outstanding account is not paid in full, the account will be subject to a compounding interest charge of 2% per month and placed in the hands of debt recovery agency.

Insolvency of Customer

If the customer, being a body corporate, shall pass a resolution or suffer an order of the Court to be made for winding-up, or if a receiver, administrator or administrative receiver shall be appointed or, being an individual or partnership, shall suspend payment, propose or enter into any composition or arrangement with his or their creditors, or have a bankruptcy order made against him or them, then the Company shall have the right, without prejudice to any other contract with the customer, not to proceed further with the contract, and shall be entitled to charge for work already carried out (whether completed or not) and for goods and materials already purchased for the customer, such charge to be an immediate debt due from the customer.


Under all circumstances All items remain the property of the company until the related invoice is paid in full. The Company reserve the right to recover any item where the related invoice is not paid in full by the given settlement date.


The risk in the goods shall pass to the customer on delivery to the customer or (if earlier) when possession of the goods is taken by a carrier for delivery to the customer.


Delivery is not included unless stated in writing.

If applicable, the method and cost of delivery will be stated on the invoice.

Standard delivery is by courier. If possible, postal delivery can be arranged at the buyers risk.

Delivery, installation and user training by one of our engineers, is not included unless stated in writing, but can be arranged at an extra cost.

No contract of sale is bound by delivery date, time, or period, unless agreed in writing.

Pick up in person is possible, but only by prior arrangement.


Unless given in writing, no warranties are given or implied.

All new products carry a manufacturers warranty against defective components for a period of 12 months.

The Company shall be under no liability for consumable parts, or if the defect or failure, in the reasonable opinion of the Company, arises from wilful damage or misuse, negligence by the customer or neglect by any third party, water damage, and alterations, modifications or repairs conducted by the buyer or any third party without the Company's prior approval. 

During the warranty period, to comply with our agreement with the manufacturer, we are required to repair or replace any component the manufacturer agrees to be defective.

This can be completed using any one of the following methods.

1. The defective part is returned to us at the buyers expense. If the manufacturer accepts the defect to be genuine, the part will be repaired or replaced and returned to the buyer.

2. The whole machine can be returned to us at the buyers expense, if the reported fault is caused by a defective component, that component will be repaired or replaced.  The buyer must then arrange their own return carriage.

3. If possible, we will arrange for one of our engineers to visit the buyer and assess the reported fault. If the fault has been caused buy a failed component that is covered by the manufacturers warranty, it will be repaired or replaced FOC.  If, however, the reported fault has not been caused by a component failure covered by the manufacturers warranty, the company will offer to complete the repair, at the time if possible, or at a later date, at the buyers expense. In all cases, any and all labour charges incurred will have to be paid by the buyer based on our standard hourly rate.   

More comprehensive warranty packages are available at extra cost.  Ask for details.

The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer.

The Company shall be under no liability if the price for the goods has not been paid by the due date for payment.

The company is not liable for any defective parts which are covered by the manufacturer’s warranty.

All used, reconditioned, pre-owned, or second hand goods are sold as seen unless otherwise stated in writing. If a warranty applies it will be detailed on the invoice. All used machinery leaves our premises in full working order. The condition of each item will vary depending on age and wear and tear, but some cosmetic and superficial damage must be expected. We describe them as accurately as possible but strongly recommend the buyer views the items physically before committing to a purchase.

Returns policy

Delivery discrepancies:

Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items:

Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.

Faulty goods:

Damages must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.

Under Warranty:

First instance report the fault to us with a full description of alleged fault. If the fault is deemed a manufactures fault and the item is under guarantee then when you return the goods, we will replace the faulty item FOC.

Not under Warranty:

First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.


Unwanted goods / wrongly ordered:

In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund**. With our 7 Day No Quibble Refund** you have 7 working days in which to decide to keep your ordered items or return them to us for a refund. The company will deduct from any refund the cost of recovering goods from customers.



We shall not under any circumstances be liable to the Buyer for, and the Buyer will indemnify and hold us harmless against, all claims of whatever kind, including howsoever and from whomsoever arises the spoilage of material, loss of production, wastage of labour, and loss of profit.


Have you seen ...
Second Hand Eqiupment
Spare Parts